Shipping policy
We strive to process and deliver every order as efficiently as possible. Please review the information below before placing your order.
Processing & Shipping
Orders are typically processed within 1-3 business days. Once your order has shipped, tracking information will be sent to the email address provided at checkout.
Estimated delivery times (excluding weekends and holidays):
• United States: 7-14 business days
• Canada: 7-14 business days
• International: 7-21 business days
Please note that delivery times are estimates and may vary due to carrier delays, customs processing, weather conditions, or periods of high demand.
Order Changes & Cancellations
Orders may be modified or canceled within 30 minutes of placement. After this period, orders may have already entered processing and we cannot guarantee changes or cancellations.
Address Accuracy
Customers are responsible for providing accurate shipping information at checkout.
Veramonte is not responsible for orders delayed, lost, returned, or undeliverable due to incorrect addresses provided by the customer. Please review all shipping details carefully before completing your purchase.
Lost Packages
If your package appears lost in transit or tracking has not updated for an extended period, please contact our support team. We will investigate the shipment and work with the carrier to determine the most appropriate resolution.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery.
To help us review your request as quickly as possible, please include:
• Your order number
• A description of the issue
• Clear photos of the item and packaging
Once reviewed, we will provide an appropriate resolution, which may include a replacement, refund, or other remedy at our discretion.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or additional fees imposed by local authorities. These charges are the responsibility of the recipient.
Veramonte is not responsible for customs-related delays or fees assessed by destination countries.
Peak Season Notice
During holidays, promotional events, and periods of high shipping volume, processing and delivery times may be longer than usual. We appreciate your patience and understanding.
Contact Us
For questions regarding shipping, delivery, or your order, please contact: